Q1: Are you a factory?
A1: Yes we are a factory with more than 20 years manufacturing experience. One is in Jiangsu Province,
Another is in Guangzhou next to our office.
Q2: I’m new in our industry,but I’m planing to set up a factory, what can I do?
A2: We will design the most suitable proposal based on your actual situation, such as the daily production,raw material formula, factory layout, etc. Also we would like to introduce some excellent suppliers of raw materials, bottles,labels, etc if needed. After sales, engineer will be send to fields installation, training and commissioning.
Q3: How long is your warranty? After warranty, what if we encounter problem about the machine?
A3: Our warranty is one year.After warranty we still offer you lifetime after-sales service, anytime you need we are there to help. If the problem is easily to solve, we will shoot a solution video for you. If video doesn’t work out, we will send engineer to your factory.
Q4: How can you control the quality before delivery?
A4: First, our component/spare parts providers test their products before they offer components to us.Besides, our quality control team will test machines performance or running speed before shipment. We would like to invite you come to our factory to verify machines yourself. If your schedule is busy, we wil take a video to record the testing procedure and send the video to you.
Q5: Are your machines difficult to operate? How do you teach us using the machine?
A5: Our machines are fool-style operation design,very easy to operate.Besides,before delivery we will shoot instruction video to introduce machines’functions and to teach you how to use them.If needed engineers are available to come to your factory to help install machines, test machines and teach your staff to use the machines.
Q6: Can I come to your factory to observe machine running?
A6: Yes, customers are warmly welcome to visit our factory.
Q7: Can you make the machine according to buyer’s request?
A7: Yes, OEM is acceptable. Most of our machines are customized design based on customer’s requirements or situation.
